1. Company Information
Apex Teleco LLC (“APEX”) is a voice service provider and gateway provider with FCC Registration Number (FRN) 0037577814. This program is maintained in accordance with 47 CFR § 64.6305.
2. Our Commitment
APEX operates a persistent, multi-layered program designed to prevent illegal robocalls from originating on or transiting its network. The program combines caller ID authentication, analytics, customer due diligence and prompt remediation.
3. Caller ID Authentication
APEX has deployed STIR/SHAKEN on portions of its IP network and applies attestation where supported.
For non-IP paths and traffic that cannot be authenticated, APEX applies other mitigation measures, including risk scoring, number validation, routing controls and rate limiting.
Deployment is ongoing and coverage will continue to expand.
4. Controls and Procedures
4.1 Customer Vetting
Before a service is activated, APEX verifies identity or corporate documents and tax identification, and assesses the customer’s intended use of the service.
4.2 Contractual Prohibitions
Customer agreements and our Acceptable Use Policy prohibit illegal robocalling, caller ID spoofing, calling without required consent and traffic inflation, and require customers to cooperate with investigations.
4.3 Number Integrity
APEX confirms that numbers are validly assigned to the customer and audits number usage periodically.
4.4 Monitoring
APEX reviews call records and signaling for suspicious patterns daily, supported by third-party analytics and reputation services.
4.5 Mitigation and Enforcement
Alerts and complaints trigger prompt investigation. Responses are proportionate to the issue and range from warnings to termination of service. APEX keeps a case file for each investigation.
5. Traceback and Cooperation
APEX responds to requests from the Industry Traceback Group, the FCC and law enforcement, and aims to respond within 24 hours. When illegal traffic is identified, APEX acts to stop it.
Traceback and law enforcement contact: traceback@apexteleco.com.
6. Governance, Training and Records
Responsibility for compliance is assigned to designated personnel. Operations staff receive periodic training on robocall mitigation.
APEX keeps records of customer vetting (KYC), number validation, analytics results and enforcement actions.
7. Attestation
All calls originated or transited by APEX are subject to this program. APEX will strengthen its controls as rules and guidance evolve.